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Hostie + Tripleseat Integration

Never miss an event inquiry over the phone

The Hostie + Tripleseat integration connects the power of AI driven guest communication with the industry’s leading event management platform—giving restaurants, hotels, and venues a faster, smarter way to handle private event leads.

With Hostie, your phone line becomes an always-on, hospitality-trained Virtual Concierge that can automatically answer calls and texts, help qualify event inquiries, and send them directly into Tripleseat. That means your team can spend less time fielding calls and more time closing events.

🔗 How the Integration Works

  • AI-Powered Call and Text Handling for Events
    Hostie answers every incoming call or text message, 24/7, and can identify when a caller is inquiring about a private dining event, party, or large group booking. The concierge captures key details like date, time, headcount, and email in natural conversation. Either text with the guest directly in the Hostie App, or email the guest directly from Tripleseat.

  • Automatic Lead Routing to Tripleseat
    Once the lead is qualified, Hostie sends the inquiry directly into your Tripleseat pipeline, pre-filled with the guest’s details and email, so your sales or events team can follow up instantly without manual data entry.

  • No Missed Opportunities
    Even during peak service hours or when your team is offline, Hostie ensures no event inquiry is missed. It works after hours, on holidays, and during your busiest shifts—so your phone line is always working for you.

  • Streamlined Operations
    This integration eliminates duplicate entry, voicemail follow-ups, and disconnected workflows. Everything happens in one smooth, automated flow, from first call to confirmed event. Hostie can send text links to event PDFs and slide decks, so your guests have the necessary information about event spaces.

  • Data & Reporting
    Track how many event leads are captured by Hostie, view transcripts of all event-related conversations, and identify trends in group inquiries, all in one place.

💼 Why This Matters for Event-Driven Businesses

  • Convert more event inquiries by responding faster
  • Capture leads even when your team is unavailable
  • Automatically text guests links to event packages
  • Free up staff from answering repetitive calls
  • Eliminate manual entry and improve sales efficiency
  • Centralize all events in Tripleseat without changing your workflow

Hostie + Tripleseat gives your venue the tools to capture, convert, and close more private events—without missing a beat.

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