Integrate with

Olo

Overview

Hostie’s Virtual Concierge now integrates directly with Olo — letting restaurants take orders by phone or text automatically, with each order flowing straight into your POS.
Whether a guest calls for pickup, delivery, or catering, Hostie captures the order details conversationally, confirms the menu items and modifiers, and sends them directly into your POS for kitchen prep — powered by Olo’s digital ordering backbone.

Why It Matters

  • Capture every order: Guests can place full takeout and delivery orders over the phone or SMS, 24/7 — even when your team is busy or the restaurant is closed.
  • No redirects, no drop-offs: Orders are taken directly inside the Hostie conversation and submitted into your Olo environment automatically.
  • Built for accuracy: Hostie reads from live Olo menus, pricing, and availability, ensuring orders are correct and up-to-date.
  • Seamless with your POS: Orders appear instantly in your POS (via Olo), just like an online or app order.
  • Human-quality interactions: Conversational ordering that sounds like your brand — not a bot.

How It Works

  1. Guest calls or texts your restaurant’s number.
  2. Hostie greets them in your brand’s voice and asks what they’d like to order.
  3. Menu sync: Hostie uses your live Olo menu, modifiers, and pricing to build the order.
  4. Order confirmation: Hostie repeats the order for accuracy and confirms pickup or delivery details.
  5. POS sync: The order is sent directly into Olo and automatically appears in your POS.
  6. Guest receives confirmation: Hostie provides order details and estimated time — just like your team would.

Capabilities

  • Two-way conversational ordering for pickup, delivery, and catering.
  • Live Olo menu sync: Menu items, modifiers, availability, and pricing are always current.
  • POS integration: Orders route through Olo into your POS for seamless fulfillment.
  • Automated guest communication: Order confirmations, ETA updates, and reminders.
  • Multi-location support: Each location’s menus, hours, and prep times are individually configured.
  • Smart routing: Hostie can still transfer to a manager or staff member when needed.
  • Analytics & reporting: Track order volume, call resolution, and sales generated via Hostie.

Operator Benefits

  • Increased revenue: Never miss a high-intent phone or text order again.
  • Reduced labor pressure: Hostie handles the call volume so staff can focus on hospitality.
  • Consistent accuracy: Live integration means no manual entry errors or outdated menu items.
  • Better guest experience: Guests can place orders conversationally — no app downloads or online menus needed.
  • After-hours coverage: Capture late-night or early-morning orders even when you’re closed.

Setup your Integration

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