Your Virtual Concierge for Enterprise

Standardize phone performance across every location in your group, while protecting the hospitality that makes your brand worth building.

80+ locations

Supported in a single deployment

30–120 day

Structured rollout framework tailored to your business

99.9% uptime

Uptime SLA guarantee, and SOC2 level compliance

1:1 team

One dedicated team comprised of a CSM, Product, and Ops

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Your brands run on consistency. So does Hostie.

Hostie Enterprise isn't a bigger version of our SMB product. It's a purpose-built platform for operators who manage brand voice, labor costs, and guest experience at scale.

Built for scale

Standard phone performance across 80 locations while reducing labor strain.

Highly customizable

Enforce brand voice across every brand, every location, every shift.

Enterprise reporting

Unified reporting with location level drill down and executive ready reports.

Stay in Control

See who’s calling, follow conversations in real time, and keep guest history with you.

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Features built for restaurant groups

Unified Guest Communication Platform

Replace your phone system and bring calls, texts, and emails into one place—connected to your integrations.

Enterprise Level Reporting

See aggregated data, manage conversations in one inbox, and use Hostie Scoring to keep your group running smoothly.

Multi-Location Cross Selling

When a location is fully booked, Hostie automatically recommends another location in your group, so you capture the guest instead of losing them to a competitor.

Group-Level Event Inquiries

Collect event inquiries across all your locations. Hostie sends PDF event details automatically and, for day-of events, forwards calls to your events team so nothing falls through the cracks.

VIP Guest Recognition

Hostie identifies your most valuable guests and remembers details about them and past conversations, so every interaction feels personal, no matter which location they call.

Automated Guest Follow Up

After every interaction, Hostie can follow up with your guests via text message — keeping your brand top of mind and driving repeat visits without adding work for your team.

Enterprise Grade Security

SOC 2 roadmap, role-based permissions, data encryption at rest and in transit, data deletion guarantees, and bot law compliance — baked in, not bolted on.

Brand Voice Standardization

Centralized prompt control with standardized templates. Every location sounds like your brand — not like a rogue franchise. Regional dialects supported.

Dedicated Enterprise Support

A named Customer Success Manager from day one. Direct Slack channel access. Escalation SLAs. Quarterly Business Reviews with executive-level reporting.

Know what to expect on day one

Phase 1: Exec Discovery

Align on goals, KPIs, and rollout scope. Map your brand standards and location hierarchy.

Days 1 - 14

Phase 2: Pilot Launch

Deploy to 3–5 locations. Tune brand voice, measure performance.

Days 15 - 30

Phase 3: Pilot Readout

Executive review of results. Finalize rollout plan. Get Ops, IT, and Training aligned.

Days 30 - 40

Phase 4: Full Rollout

Phased deployment across all locations. QBRs begin. Co-marketing opportunities unlocked.

Days 40 - 90

What enterprise groups see with Hostie

34% Increase in revenue

Restaurant groups using Hostie see a 34% increase in revenue over the phone through reservations, takeout, and events.

Results

Labor

2.1 Hours saved

Restaurant Groups will see on average 2.1 hours saved in labor per week per location.

Satisfaction

97% Guest satisfaction

Guests love using Hostie! Restaurant groups will see a 97% guest satisfaction score 1 month within using Hostie.

Feature Comparison

Connects with the systems your group already runs on

Hostie integrates with the platforms your portfolio already runs on, including OpenTable for Enterprise, SevenRooms, Olo, and Tripleseat, so guest interactions are answered accurately, operational data stays in sync, and your teams have full visibility without changing how they work.

See why operators worldwide trust Hostie. Your virtual concierge.

No contracts. No hassle. Just hospitality that never goes unanswered. Hostie is a true partner, not just a platform.

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Rated 4.5 out of 5 on G2 Book a demo Hear how it works

Talk to our team

Hostie allows our team to stay off the phone while still handling common guest questions and reservation-related calls, such as cancellations or party size changes. It has improved over time, now collecting large party inquiries and syncing them directly with Perfect Venue instead of relying on guests to fill out forms. The integration was seamless, and the Hostie team has been consistently involved, ensuring the AI delivers accurate information and supports our team effectively.