Hostie Helps an Award-Winning Mini Golf Course Answer Guest FAQs 24/7

With 1,100 calls handled and 71% fully resolved, Hostie keeps staff free to focus on guests

By Dillon Newman

Sep 11, 2025

• Customer Case Study

Background: Behind the Scenes of St. Paul’s Most Playful Venue and Its Call Crisis

In 2017, Can Can Wonderland opened its doors in St. Paul, transforming the historic American Can Company building into a one-of-a-kind destination. Today, it buzzes with energy as guests enjoy live entertainment, indoor mini-golf, vintage arcade games, karaoke, and more.

But with so many attractions under one roof came a new challenge: nonstop calls and guests with questions. Incoming queries poured in, asking about everything from mini golf to food and events, leaving the reception team juggling endless FAQs against the backdrop of the venue’s lively atmosphere. After hours, most of those questions were missed and went unanswered or got sent straight to voicemail.

“The former voicemail system preexisted any of us in leadership now,” said Jeannie Kenevan, Director of Marketing, “It was basically a voice mailbox with a pretty standard call tree.”

Faced with nonstop asks and an outdated voicemail system, the team realized they needed help and was referred to Hostie.

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